Amanzi AI
"Just Ask."
Amanzi AI brings conversational intelligence to water utility customer service. Customers ask about balances, bills, schedules, and complaints in plain language — English or Swahili — and get instant, accurate answers.
Natural language, in any context
No rigid menus. No confusing forms. Customers just type or say what they want to know.
"What is my water balance?"
Also works in Swahili: "Deni langu ni kiasi gani?" — Amanzi AI returns the current balance and last payment date instantly.
"Why is my bill so high this month?"
AI compares current vs. previous consumption, explains tariff tiers, and flags anomalies such as unusually high usage.
"When will water be available in my area?"
Returns the next scheduled supply time for the customer's zone with a live countdown.
"What's the status of my leakage CT-L-2025-001?"
Looks up any complaint or leakage by reference number and returns the current status and resolution notes.
"How do I pay via M-Pesa?"
Walks the customer through the exact M-Pesa, Tigo Pesa, or bank transfer steps with their payment control number.
"What would 20 units of water cost?"
Calculates costs based on the customer's tariff tier and explains the pricing structure clearly.
What Amanzi AI can do today
Account Queries
Balance, arrears, meter number, connection status, and account details — all accessible by chat.
Bill Breakdown & Trends
Explains each charge, compares monthly consumption, and flags unusual patterns in the customer's usage.
Payment History & Guidance
Retrieves payment receipts, explains payment methods, and provides step-by-step payment instructions.
Schedule Lookup
Returns water schedule for the customer's zone with live countdown and outage notification support.
English & Swahili
Full bilingual support — customers can switch languages mid-conversation and AI responds accordingly.
Coming Soon
Report leakages, file complaints, apply for connections, and initiate payments — all through natural language chat.
For any Amanzi app user
Everyday Customers
Quickly check balances and payment status without navigating multiple menus.
Swahili Speakers
Fully native Swahili support — no need to navigate in a second language.
Commercial Accounts
Complex billing queries resolved instantly without calling the utility office.