Privacy Policy

1. Who We Are

CollectTech ("we", "us", "our") is a software company based in Dar es Salaam, Tanzania. We develop and operate the CollectTech water utility management platform, including the Amanzi, Amanzi AI, CT Fundi, CT GIS Field, and Makusanyo mobile applications, and the CollectTech Web Dashboard.

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2. Data We Collect

We collect different types of data depending on how you interact with our platform:

2.1 Customer App Users (Amanzi)

• Name, email address, and phone number (for account registration)
• Account number and utility customer reference
• GPS location data when submitting leakage reports (with your permission)
• Photos attached to leakage reports and complaints
• Payment history and billing information (as provided by the utility)

2.2 Field Staff (CT Fundi, Makusanyo, CT GIS Field)

• Name, email address, and employee ID
• GPS location data during active work sessions (for task tracking)
• Task completion records and timestamps
• Photos taken for job evidence and meter readings

2.3 Website Visitors

• Contact form submissions (name, email, organisation, message)
• Demo request form submissions
• Standard web server logs (IP address, browser type, referring URL)

3. How We Use Your Data

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We use the data we collect to:

• Provide and operate the CollectTech platform for licensed water utilities
• Enable customer self-service features in the Amanzi app
• Support field operations management for utility field staff
• Respond to enquiries submitted through our website
• Improve the platform based on usage patterns and feedback
• Comply with our legal and regulatory obligations

4. Data Sharing

We do not sell your personal data. We may share data with:

• Licensed Water Utilities: Customer data is shared with the relevant water utility who is our direct customer and is the primary data controller for their customers' information.
• Cloud Infrastructure Providers: We use cloud hosting providers to store and process data. [PLACEHOLDER: List specific providers and their locations.]
• Legal Authorities: We may disclose data when required by law, court order, or regulatory authority.

5. Data Retention

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We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Contact form enquiries are retained for [PLACEHOLDER] years. Field operation records are retained for the duration of the utility's service contract plus [PLACEHOLDER] years for audit purposes.

6. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. These include encrypted data transmission (TLS), access controls, and regular security audits.

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7. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access a copy of the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to certain processing activities
• Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at privacy@collecttech.co.tz.

8. Cookies

Our website uses only essential session cookies required for basic site functionality. We do not use tracking cookies, advertising cookies, or third-party analytics cookies.

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9. Contact Us

For privacy-related enquiries or to exercise your data rights, contact us at: